Melody, USA: Thank you, Diana!!!
My husband and I were on our honeymoon and decided to stay in Florence for 5 nights. Diana's condo in Florence was beautiful and was in the perfect location in the center of town. Diana messaged me the week before check-in to find out our arrival time. As we were in a different part of Europe at the time, we did not know exactly when we'd arrive but knew the general time of day that we would get in. I let Diana know this, and she was extremely flexible and patient. She let us know that was fine and to let her know as soon as we knew exactly what time we'd get in. On the day of check-in, we were traveling in from Cinque Terre. When we finally figured out which train we'd be able to catch, we messaged Diana to let her know and she immediately messaged back and said she had coordinated her assistant to meet us at the apartment when we got into town. Her assistant, Francesca, met us at the exact time and location stated and took us to the apartment. She explained everything about the apartment and amenities and made sure we had everything we needed before she left. She also gave us an organized book of things to do and see as well as places to eat during our stay. She let us know that if we had any problems, we could contact her directly and she would contact Diana if needed, or we could also contact Diana directly as well. A couple days in, the air conditioning and water pressure stopped working. We were leaving to travel to Chianti/Tuscany region for the day, but we messaged Francesca to let her know. She immediately came over to the apartment and got everything working correctly for us, so all problems were solved when we got back that evening. The location is fantastic. We were able to walk everywhere in Florence as well as to the train/bus station. We felt very safe in the area that the apartment was located. I would say the only downside was that the apartment is on the 3rd floor and had no elevators, so getting our luggage up was slightly difficult but it all turned out just fine - no big deal. Overall an absolutely fantastic stay. If we ever return, we would likely stay here again and would recommend this apartment to all our family and friends. Thank you, Diana!!! @abnb